Watch the customer story video
Dispersed flows in a growing group
Like many SMEs in growth mode, Coiro reached a point where administrative volume could no longer be absorbed the same way. Supplier invoices were arriving through multiple channels: paper mail at agencies, emails scattered across different addresses, documents sent without always reaching the right destination. Each entity had its own practices, and consolidating everything required a growing effort.
For Francis Messiaen, the observation was straightforward.
"Using accountants to sort emails in 2025 is simply no longer an option."
The problem was not only operational. It was a question of trajectory. The group was expanding its scope every year. Without a change in method, administrative workload would continue to grow proportionally with headcount, which was not a viable budgetary option.
What Phacet put in place
The response was to create a single entry point for all incoming supplier documents, connected to a Phacet agent that handles sorting, classification, and automatic routing to the correct entity.
The most immediately visible change was on daily productivity. Duplicate invoices, documents sent to the wrong address, repetitive supplier follow-ups: situations the agent detects and handles automatically. The team only steps in on exceptions and cases that genuinely require human judgment.
The surprise came from how quickly results appeared.
"We did not expect results this clean, this fast."
Another unexpected benefit was visibility. By exploring the data processed by the agent, Francis identified flow anomalies he would not have caught otherwise: agencies that had not communicated the new email address and were still forwarding invoices internally, suppliers consistently sending batches of fifty documents at once. Simple problems, but invisible without a consolidated view.
From execution to supervision
The impact goes beyond time saved on document sorting. What Francis describes as the primary goal is a shift in posture for his teams.
"The objective is to be in supervision of the process rather than in its execution."
The figure he gives to illustrate the gain is concrete: the equivalent of half an accountant's time previously spent on repetitive administrative tasks is now freed up. That time can be redirected toward analysis, control, or supporting operational teams.
Building a dashboard illustrates this new dynamic well. Francis needed a view on anomalies and the origin of incoming flows. He asked the tool one or two questions.
"I asked one question. Maybe a second one to complete the report. Everything I needed was available in five minutes."
Trust as a prerequisite
What Francis keeps coming back to throughout the conversation is not extraction accuracy, nor the range of features. It is control.
"Having control over it. Understanding how it works. Having full mastery of it. The trust you place in a tool is critically important."
For the Coiro teams, understanding how the tool behaves, knowing when to expect it will need human input, is what makes adoption possible and sustainable. A tool you do not understand eventually gets set aside.
This is how Francis describes Phacet. Not as an automation platform. Not as a document processing tool.
"It is the working partner we know how to work with."
The next step Coiro is exploring illustrates this natural expansion of use cases: an agent connected to banking operations to generate payment orders in a semi-automated way. The logic is always the same: keep the five minutes of control that matter, and delegate the rest.
